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Housing is a fundamental human right, and accessible, dignified housing for older Victorians is a crucial part of the picture.
Residents are often locked into expensive and complicated contracts. They are not consulted about changes, including changes to fees, and their residence might be a far cry from what they were promised. In some cases, because of unfair contracts, families are being forced to continue to make payments for services to retirement housing long after their relative has passed away. We can do much better than this.
Retirement housing providers must be effectively regulated to ensure that older Victorians and their families can have confidence that they will be properly cared for and fairly treated.
An Ombudsman into retirement housing is a small step towards giving older Victorians confidence in the system and will provide people with an accessible, free, and quick service to solve any issues that arise.